Pricing

Fees shown for planning — enrolment happens with a person

These tiers describe typical investment levels for our analytics programmes. There is no online payment or checkout here; invoices and seats are arranged after a short fit conversation.

Desk Lens

£420 / learner

Self-paced access to Service Scorecard Fundamentals with two tutor office hours.

  • Full module library and templates
  • Community forum for 90 days
  • Certificate of completion

Best when one analyst needs shared language before a team rollout.

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Floor Cohort

£890 / learner

Live six-week cohort with peer clinics and a facilitator-reviewed scorecard.

  • Everything in Desk Lens
  • Weekly live sessions (UK evenings)
  • One team metric dictionary review
  • Priority reply within two working days

Most common choice for supervisors and ops leads.

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Network Clinic

£3,600 / team of 6

Private workshop series for multi-site service networks refining shared KPIs.

  • Four half-day clinics
  • Cross-site definition workshops
  • Executive readout coaching
  • 90-day follow-up check-in

Quoted in GBP; travel for on-site days billed separately when requested.

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What fees do not include

Software licences, data-cleaning retainers, and third-party survey tools sit outside programme fees. Refund rules are described on our Refund page. For syllabus detail, see Service Scorecard Fundamentals.