Refund policy

Eligibility

Refunds apply to programme fees paid directly to Service Track Hub under a confirmed enrolment invoice. Website price lists are informational and do not themselves create a charge.

Timeframe

You may request a full refund within 14 days of payment if the programme has not started and no self-paced materials have been unlocked. After materials unlock or after the first live session, eligibility shifts to partial or no refund as below.

Full and partial refunds

• Full refund: cancellation before start and before material unlock, or if we cancel a cohort and cannot offer a suitable alternative date.
• Partial refund (50%): withdrawal within seven days after the first live session, provided fewer than half the modules were delivered.
• No refund: withdrawal after more than half the programme is delivered, or after certificate issuance.

Non-refundable items

Third-party software licences, travel, printed materials ordered at your request, and bespoke on-site facilitation expenses already incurred are non-refundable.

Refund process

Email hello@service-trackhub.world with your invoice number, programme name, and reason. We confirm eligibility within five working days.

Processing time and method

Approved refunds are returned to the original payment method within 14 working days of approval. We do not issue cash refunds.

Cancellation by us

If we cancel or materially reschedule a cohort, you may transfer to another date or receive a full refund of programme fees.

Exceptions

Statutory rights under UK consumer law remain unaffected where they apply. Serious illness or bereavement may be considered for goodwill credit at our discretion with supporting documentation.

Contact for refund requests

Phone: 078 5323 7955. Address: Street: 44 Chapel Lane; City: Arlington; Zip code: BN26 3PY; Country: United Kingdom.