Regional facilities network — aligning six sites
A Network Clinic engagement for a facilities contractor with sites across the South East. Before the clinics, each site reported “on-time completion” differently — some counted contractor arrival, others counted customer sign-off.
Over four half-days the team drafted a shared metric dictionary, agreed a weekly exception pack, and ran two pilot reviews. Within a quarter, escalation volume between sites dropped because disputes moved from opinion to definition. They still maintain local operational charts; only the shared scorecard travels upward.